Privacy and Policy

Last Updated: June 29, 2026

At OnCareful ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit OnCareful.co.uk or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)

Order Information

Products purchased
Order history
Delivery preferences
Customer support requests

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver purchased products
Provide customer support
Respond to inquiries
Improve our website and services
Prevent fraud and unauthorized transactions
Send order confirmations and shipping updates
Comply with legal obligations

With your consent, we may also send promotional emails about new products and special offers. You can unsubscribe at any time.

Payment Security

We do not store your payment card information.

Payments are processed securely through trusted third-party payment providers using encrypted technology.

Cookies

Our website uses cookies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Enhance your shopping experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

Delivery and courier companies
Payment processors
Website hosting providers
Analytics providers
Legal authorities when required by law

These providers only receive the information necessary to perform their services.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer service
Meet legal, tax, and accounting requirements
Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.